Refund Policy

At Imperium Digital LLC, we value our clients and strive to provide the highest quality of digital services. Our refund policy has been designed to ensure fairness and transparency in all transactions.

1. General Policy

All payments made for our digital services—including website design, development, digital marketing, and branding—are non-refundable once the project has started or the initial concept has been shared with the client.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the project has not yet started and no resources have been allocated.
• If there is a duplicate payment made due to a technical error.
• If a service was purchased by mistake and no work has begun.

3. Non-Refundable Services

The following services are strictly non-refundable:

• Domain name registration and hosting services.
• Customized digital products such as logos, graphics, and marketing materials.
• Services that have been delivered partially or fully.
• Third-party integrations, subscriptions, or paid tools used for your project.

4. Cancellation Policy

If you wish to cancel your service request, you must notify us via email within 48 hours of making the payment. Once the project initiation process has started, cancellation requests will not be accepted.

5. Refund Processing

Approved refunds (if applicable) will be processed within 7–10 business days. The amount will be credited back to your original method of payment. Processing times may vary depending on your bank or payment provider.

6. Changes to This Policy

Imperium Digital LLC reserves the right to update or modify this refund policy at any time without prior notice. Updates will be reflected on this page with the latest revision date.

7. Contact Us

If you have any questions regarding our refund policy, please reach out to us at:

• Email: info@imperiumdigitalllc.com
• Phone: +1 (838) 205-8333
• Address: 2437 83rd st FL 2 Elmhurst NY 11370